Digital representation
As of June 1, 2024, the Agency will enter a certificate for digital representation during the personalization process for all applicants for identity cards. This is to ensure secure and reliable digital representation of the identity card holder when using various electronic services. The activation of the identity card for digital representation purposes is done using the identification number obtained on form LK-OI-2-A. Activation enables the secure use of e-service by digitally representing the service user to the system using the digital representation certificate. Digital representation enables confirmation of the digital identity of the identity card holder based on the certificates entered into the memory element of the identity card during the document personalization process.
Digital representation
Since June 1, 2024, the Agency has included a certificate for digital representation in the personalisation process for all identity card requests. This is intended to provide a secure and trustworthy digital representation of the ID card holder when using various e-services. Digital representation allows for the verification of the ID card user’s digital identification based on the certificates inserted into the ID card’s memory element during the document personalisation process.
Access to the digital representation services of the Agency is provided through an application for a qualified electronic signature, which ensures additional security and protection of personal data.
А request for a qualified electronic signature may be filed at any of the IDDEEA CA registration offices in Banja Luka, Sarajevo, Bihać, Bijeljina, and Mostar.
The IDDEEA CA issues qualified electronic certificates in compliance with legal regulations, general acts, and instructions from the IDDEEA CA that govern this area.
In addition to the request form for the qualified certificate and the certification service agreement, each user will receive a printed form with access parameters from the authorised officer to fill out in specific fields on the request for remote electronic signing when they physically register and submit the request for issuing the qualified certificate at the authorised IDDEEA registration authority.
Following the example of other European countries, 18 years after the Electronic Signature Law was published, and 12 years after the legal grounds were established for the use of documents/identity cards with electronic memory elements into which certificates for digital representation and digital signatures can be entered, IDDEEA BiH has implemented digital representation capabilities and made them available to the citizens of BiH for use in e-services. This fulfills the basic functionalities of using the identity card of BiH citizens, which by law can be used for performing electronic services. By implementing these digital solutions, IDDEEA realizes key goals of the UN Sustainable Development Goals (SDGs) such as SDG 9 (Industry, Innovation, and Infrastructure), SDG 10 (Reduced Inequality), SDG 16 (Peace, Justice, and Strong Institutions), in this way, the provision of digital identity services represents innovative approaches that support the development of infrastructure and technology. Additionally, digital representation contributes to strengthening institutions, increasing reliability and security in digital services, which can encourage partnerships between authorities, the private sector, and civil society in achieving sustainable development goals.
e-Services
e-Signature
Here you can access the application for a qualified electronic signature that enables secure remote signing of documents. Through this application, you can register and create your e-signature, as well as log in to all the e-services offered by the Agency. This process allows for quick, easy, and legally accepted online document signing. More…
Check personal document status
Here, you may track each step of the application process for a driving licence, identity card, and travel document from the moment of applying with the issuing authorities until it is delivered. When submitting an issuing request, the number of the request is provided on the request form for issuance of a personal document issued by the competent authority.
Check fines for physical entities/citizens
Here you can access information about the status of your fines that have been entered into the Register of Fines and Misdemenours, which were submitted by the competent authorities responsible for enforcing misdemeanor procedures and executing misdemeanor sanctions in compliance with the regulations in Bosnia and Herzegovina.
Check fines for legal entities
Here you can access information about the status of your fines that have been entered into the Register of Fines and Misdemenours, which were submitted by the competent authorities responsible for enforcing misdemeanor procedures and executing misdemeanor sanctions in compliance with the regulations in Bosnia and Herzegovina.
My requests for personal documents
Here, you may track each step of the personalisation process for a driving licence, identity card, and travel document from the moment of applying with the issuing authorities until its delivery. The application number can be found on the request form for issuance of a personal document, which is issued by the competent authority when submitting the request.
My fines
Here you can access information about the status of your fines that have been entered into the Register of Fines and Misdemenours, which were submitted by the competent authorities responsible for enforcing misdemeanor procedures and executing misdemeanor sanctions in compliance with the regulations in Bosnia and Herzegovina.
My vehicles
Here you may see a full list of all vehicles registered in your name. This functionality allows you to access information about your vehicles, such as license plate numbers, registration dates, and other vehicle-related information.
Other e-services
Here you can access various e-services that require the use of the qualified electronic signature issued by IDDEEA, allowing for a secure and legally accepted method of digital communication and identity verification online. E-services integrated with this signature enable users to perform various administrative and legal tasks electronically.
Following the example of other European countries, 18 years after the Law on Electronic Signature was adopted and 12 years after the legal framework for using documents/ID cards with an electronic memory element (into which certificates for digital representation and digital signature can be entered) was established, IDDEEA BiH has implemented digital representation options and made them available to citizens of Bosnia and Herzegovina when using e-services. This meets the basic functionalities of using the personal ID card of BiH citizens, which by law is designated for use in performing electronic services. Through the implementation of these digital solutions, IDDEEA is fulfilling key UN Sustainable Development Goals (SDGs), such as SDG 9 (Industry, Innovation, and Infrastructure), SDG 10 (Reduced Inequalities), and SDG 16 (Peace, Justice, and Strong Institutions), by providing digital representation services that present innovative approaches supporting infrastructure and technology development. Additionally, digital representation contributes to strengthening institutions by increasing the reliability and security of digital services, which can encourage partnerships between governments, the private sector, and civil society in achieving sustainable development goals.
Digital representation is the technical implementation of a simple and secure way for a citizen to identify themselves with their electronic identity card, thereby accessing various e-services provided by IDDEEA exclusively to physical entities.
This system is practical and efficient, saves time and resources, guarantees security and protection of personal data, and eliminates the need for the user’s physical presence when using electronic services.
By using the strongest two-factor authentication—possessing an identity card and entering a personal PIN code set during the identity card activation process—a large number of services can be performed electronically.
Advantages of Digital representation
Efficiency
Citizens no longer have to waste time waiting in line or submitting paper forms. Digital representation allows users to access a variety of e-services with a few clicks, saving them valuable time.
Security and Protection
This system is more resistant to misuse due to digital encryption and modern technologies, lowering the risk of identity theft and other security issues. Citizens may be confident that their data is secure.
Availability
The digital representation portal is optimised for all digital devices, making it easily accessible to all citizens, and it is absolutely free.