Accelerated digitization is a critical aspect of the advancement of a modern state. Taking the example of sophisticated countries such as Estonia and Finland, where e-services are already widely used, Bosnia and Herzegovina would greatly benefit from their implementation. One of the system’s fundamental technological components is the digital signature, which allows citizens to electronically sign documents and conduct business with state institutions and business entities in a timely, efficient, and secure manner.
The first important advantage of digital signatures and e-services for Bosnian and Herzegovinian citizens is huge time savings. Instead of spending hours standing in queues at office counters or waiting for postal responses, residents can complete various administrative activities from the convenience of their own homes or offices. This makes life much easier for people who live in distant places or have limited mobility.
Furthermore, digital signatures improve transparency and efficiency in the operation of government organisations. Electronic documents are easily available and transparent, reducing the chance of errors and manipulations, as well as improving process monitoring and auditing, all of which lead to a reduction in corruption and irregularities. As a result, the state has more funds available to allocate to other priorities like infrastructure, education, and health.
Moreover, e-service deployment would enhance public service accessibility. Online requests for various permits, certifications, or subsidies could be made swiftly and conveniently by citizens. In particular, this makes business and investment easier, promoting expansion and growth of the economy.
Additionally, the digital signature allows citizens and state organisations to securely share sensitive information. Data is protected from misuse and illegal access by authentication and encryption, strengthening public trust in the system.
Furthermore, the digital signature allows citizens to participate more fully in the digital age. Education on the use of digital tools should be available to everyone, ensuring that no person is excluded due to a lack of digital skills.
Taking all of this into account, as well as the experiences of other nations in the region, it is apparent that this transformation modernises state institutions, enhances the efficiency of public services, and assures openness and security in citizen-government interactions. It now lies up to competent institutions to recognise the potential of digital transformation, invest in the implementation of these cutting-edge solutions, and embark on this digital odyssey.